Return & Refund Policy
We want you to feel confident when purchasing from ZuxQari™. Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below.
Return Eligibility
To qualify for a standard return, the product should generally be:
- Within the applicable 30-day return period
- Unused or in substantially original condition
- Complete with included components and accessories
- Returned in its original packaging where reasonably possible
- Accompanied by proof of purchase
How to Request a Return
Before returning any product, email service@zuxqari.com. Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photos or videos where applicable
Do not automatically send merchandise to our registered business address. Our registered company address is not necessarily our return-processing warehouse. After your request is reviewed and approved, customer service will provide the appropriate return instructions and return destination.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly so we can review the issue.
We may request photographs or video evidence to help confirm the problem and determine an appropriate resolution.
Non-Returnable Products
Certain products may not qualify for return, including:
- Products that have been materially used, altered, damaged, or modified after delivery
- Products missing important components or accessories
- Personalized or custom-made merchandise where applicable
- Gift cards or digital products where applicable
- Items identified as non-returnable where permitted by applicable law
Return Shipping Costs
For preference-based returns, customers are generally responsible for applicable return shipping costs unless otherwise stated.
Where a confirmed problem resulted from our error, such as receiving an incorrect or materially defective product, we will provide an appropriate solution consistent with applicable law.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome of the refund review.
Approved refunds are generally initiated to the original payment method within 5–10 business days after inspection.
Banks and payment providers may require additional time before funds appear in your account.
Exchanges
Where a direct exchange service is unavailable, the simplest option may be to return the eligible product and place a separate order for the preferred item.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order. We will make reasonable efforts to assist before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.
Contact Us
Email: service@zuxqari.com
Phone: +86 191 0747 2742
Customer Service Hours: 8:00 AM–10:00 PM
Guangzhou Muxin Technology Co., Ltd.
Owner: Wang Guodong
Room A14, 3rd Floor, No. 102 Baisha Road,
Shiqiao Subdistrict, Panyu District,
Guangzhou, China